How to Turn Your Web Site Into An Unstoppable Sales
Machine!
January 2, 11 a.m.
The Marlon Sanders Letter
Email Marlon Sanders
Dear Subscriber,
How would you like to turn your web site into an unstoppable
sales machine?
Of course you would. So listen up. In this issue, I'm
going to share with you my famous Cybercopy formula, more
commonly referred to as simply THE FORMULA.
Just yesterday I was having a discussion with Internet
wizard Declan Dunn. Declan said, "Marlon, everyone is
focusing on the graphics of web sites because that's what
you see. But the power is in the sales copy and no one is
talking about that." So we're going to talk about it right
here, right now.
Before I present THE FORMULA, I want to remind you about 3
key laws to having a profitable web site. In order to make
your web site "unstoppable", you must first have these
factors in place:
1. You must provide valuable content for your visitors. How
many web sites do you see that are just one big
advertisement? (Answer: Way too many.) The solution is to
put helpful, useful information in your web site.
2. You must capture the names, mailing addresses, and email
addresses of your visitors. When someone stops by your web
site, that is NOT the end--it's the beginning of a
relationship. To make that relationship happen, you must
capture information so you can begin a dialogue with your
potential customer.
For example, offer the prospect a free weekly or monthly
email newsletter in exchange for filling out a brief survey.
This keeps you in the mind of your customer and allows you
to drop in "Trojan Horse" sales pitches. See, the offer of
valuable information is the Trojan Horse that sneaks you
inside the mental sales barrier of the consumer. The sales
pitch is what pops out once you're inside.
Likewise, by capturing a physical mailing address, you can
send traditional direct mail to your prospects. Many people
have success with direct mail that offers valuable
information while also making a presentation for a product.
If mailing costs are a concern, consider starting a low cost
newsletter people can subscribe to.
3. You must present a complete, compelling case for buying
your product or service. Most people make the mistake of
trying to sell too many products in a web site. They often
feature big pictures and sparse text. It takes a lot of
information to convince someone to order from you. Don't be
afraid of writing a letter that's too long. Your letter can
never be too long, only too boring.
Pick two or three of your hottest products and write
individual sales letters for them. Each letter should have
a headline, an opening that grabs you, a clear presentation
of features and benefits, a price and a compelling reason to
act today.
You will use these letters in your auto responders and your
web site. For a good example of what the end product will
look like, go to Jonathan Mizel's site at Cyberwave.com.
To make it easy for, I developed . . .
The 12-Step Cybercopy Formula
Headline + Opening Hook + Features and Benefits + Unique
Selling Proposition + Credibility + Bullets + Price and
Bargain Appeal + Guarantee + Don't Decide Now + Bonuses or
Price Discount + You Can't Lose + P.S. = Money
This is the formula for writing a sales to rocket your sales
by a bare-bones minimum of 27%. It's based on my knowledge
of psychology and human behavior as well as my years of
experience writing direct response advertising and direct
mail.
I think of it like this: People have psychological BUTTONS
that stimulate them to do certain things. When you know
WHAT buttons to push, HOW, WHEN and in WHAT order to push
them, you maximize your chances of sale. Just because you
push the buttons doesn't guarantee a sale. But it does put
the odds in your favor.
These buttons do NOT force people to do anything. But they
do provide the impetus or mental stimulation that leads them
to act.
If you examine a random sampling of web sites, you'll
discover that 99% do NOT push even half the buttons in the
formula. Which is good news for you! Because that gives
you a huge competitive advantage.
Step One: The Headline
Crystallize the biggest result you create or problem you
solve into a clear, compelling headline
Your headline determines 80% of the response to your sales
letter. To be effective, your headline needs to convey
clearly and specifically how your product or service will
benefit the reader or solve a pressing problem.
If you're selling over the phone or in person, the
equivalent of your headline is your introduction or
greeting. Just as a headline grabs the attention of a
reader, even so does your opening statement seize the
attention of a prospect in a direct sales situation.
One good way to get headline ideas is to scan a magazine
rack for article titles that grab your attention. You'll
notice that certain words and combinations of words grab
your attention.
Here are the 3 most important words to use in your
headlines: You, new, how. (Reference: John Caples, Money
Making Marketing, pg. 68)
In addition, a Yale University Study ranked the following 12
words as the most persuasive in the English language:
You, money, save, new, results, easy, health, safety, love,
discovery, proven, guarantee. Other strong words include
free, discover, secrets, reveal or reveals and proven.
Of course, you don't want to use all 12 words in a headline!
But one or two makes sure you're on track.
There are several headline formulas that are classic in
direct response advertising. For more information on these,
refer to the book Tested Advertising Methods by John Caples.
How to
Begin your headline with the words "how to." For
example, How to write potent online advertising copy that
will practically force your customers to give you money!
If you're in a pinch, use a "how to" headline. The formula
is simple:
How to get X benefit or How to avoid X problem
Make certain your benefit statement is specific. For
example, "how to save money on your phone bill" is not as
powerful as "how to save at least $36 a week on your phone
bill just by dialing 4 extra numbers."
A variation of the "how to" headline that also works well is
the "how I" headline. For example, "how I saved $36 on my
phone bill last month." People love reading stories. This
headline has the appeal of offering a specific benefit plus
a story with human interest.
News + big benefit
Begin your headline with words such as
announcing, new, now, at last, introducing,. For example,
At last, a proven way to use your camera to make money --
even if you've never had a photography class and you take
horrible Christmas pictures.
We live in a news-starved society. We have 24-hour news on
the radio and TV. We have newspapers, newsletters and news
magazines. When you offers news you capture attention.
Then all you do is tie that news into a benefit of your
product or service.
How, why, which, who else.
These words have also been proven
as powerful words to begin headlines with. For example, How
I make $1,000 a week in the stock market or Why men crack or
Who else wants to make money writing at home? or Which of
these mistakes do you make in marketing?
Before you settle on a headline, you'll want to write
50-100. This sounds like a lot but it goes fast once you
get started.
Test your headlines with this quiz to make sure each one
covers the major bases.
- Does the headline talk about your company, your products and
what you want to sell or about your customers, their wants,
their needs and what they want to buy?
- Does the headline create a vivid picture of an end result
highly desired by your target market?
- Does the headline rely on curiosity alone? (Curiosity alone
isn't enough. Your headline should convey a clear benefit.)
- Does the headline use one or more proven words?
- Does the headline compel you to read more?
Test your headlines online. Run them as classified ads on
Compuserve or America Online. The ones that generate the
most inquiries are the winners.
If you've read the past issues of this newsletter, you know
about my philosophy, "Do not create mediocrity when you can
copy genius." Look at back issues of magazines your
prospects read and find the direct response ads -- the ones
selling something direct from the ad. Compare the back
issues to current ones. You know the ads that have been
running for some time are successful. Borrow the ideas and
success elements in the ads. Don't violate copyright laws
when you do this.
Headline Examples
The following examples illustrate the essential elements of
writing good headlines. A good headline makes a promise of
a specific benefit desired by the reader. It often paints a
picture or denominates a specific end result. It shows you
how to get pleasure and avoid pain. It explains what a
product or service does for the reader and not just how
great it is.
Hot new report reveals 12 secrets of xxxx
New report shows you how to xxxx
Free information kit shows you how to xxxx
Free newsletter reveals proven secrets of xxxx
Famous advertising writer reveals the 7 forgotten secrets of
selling by mail
How I made $157,356 in one year by placing classified ads on
the Internet
Former banker reveals "hush-hush" secrets of making 16%
interest on your money -- safely and legally!
Do you make these mistakes in xxxx?
What your xxxx doesn't want you to know about xxxx
"My web home page brings me 2,000 leads a day -- imagine!"
says famous businessman Rick Jones
Imagine Harry and me advertising our pears in Fortune!
(Legendary ad that started a new industry -- selling fruit
by mail)
How I improved my memory in one evening The amazing
experience of Victor Jones (Famous ad for David Roth memory
course written by Wilbur Ruthrauff.)
How to collect from social security at any age
Why some people almost always win at xxxx
The ultimate tax shelter (Famous ad written by Ted Nicholas)
Only way left for little guy to get rich Here is the
uncensored message my wife asked me not to write (Another
famous ad by Ted Nicholas)
How I raised myself from failure to success in selling
How to win friends and influence people
How to make money writing short paragraphs
Create your own web page in 60 minutes -- or your money back
Step Two: The Opening Hook
Use an if-you -- then opening paragraph to ease your reader
into your letter or sales presentation.
Your headline presents your biggest benefit or problem you
solve. Your first paragraph has to further hook the reader
and pull them into the letter.
One easy way to do this is with an IF YOU-THEN statement.
"If you want this benefit, this benefit and this benefit,
then this might be the most important letter you'll ever
read."
Or, if you're approaching your prospect through the
problem-solving approach, you can say, "If you want to
solve, this problem, this problem and this problem, then I
urge you to read this letter -- immediately."
Here's an example of what it might sound like, "If you'd
like to obtain a steady stream of new customers for your
business, slash customer service costs, and boost your
advertising response, then this might be the most important
letter on Internet marketing you'll ever read. Here's
why..."
Here are a few other examples:
"If you're sick and tired of getting screwed on your
insurance premiums and paying out the nose for other
people's bad driving habits, then here's good news--"
"If you want to feel an immediate surge of energy within 60
seconds -- without the up and down roller coaster high of
caffeine -- then please accept my free sample gift"
Now, the IF YOU--THEN method is only one way of starting
sales letters. If you'd like to experiment with other ways,
read Tested Advertising Methods by John Caples.
Step Three: Tell A Story
Use a Story To Pull Your Prospects Into Your Letter or Sales
Presentation.
People love stories. Newspapers, news shows, TV talk shows
and talk radio stations all succeed because people have an
insatiable desire to hear stories about other people.
By telling a story you paint a picture of a successful end
result and seduce your reader into reading the rest of your
sales letter.
Here's an example of how you might use a story to begin a
sales letter...
I've never written you a letter like this before. But I
have something weighing heavily on my mind I've got to tell
you about . . .
It's outrageous.
You pay at least $50,0000 for your son, daughter, niece,
nephew or family member to obtain a quality education.
And the happiest day of your life is when they trot through
the graduation line to receive a diploma. But then only
weeks later -- disaster strikes!
They walk into the college placement office!
Oh boy, now that's an experience. It goes something like
this:
"Hello, I just graduated from your fine university, and I'm
here for a job."
"What's your degree in?" the placement officer asks. That's
the trick question, right there! You see, no matter what
your response, here's the answer you get . . .
"You know, it's a shame you didn't get a degree in xz@#!.
We have lots of companies interviewing in that field!! Tell
you what -- there's some books on the shelf in the corner by
the water fountain. Why don't you go look through those?"
Exaggeration? Maybe. Realistic? Yes.
In my humble opinion, colleges and universities do an
excellent job teaching biology, algebra and great
literature. But they do a lousy (if not deplorable) job of
preparing young adults for a career and helping them find a
niche in the work world.
Like it or not, colleges and universities don't get paid to
place graduates in jobs. They get paid to issue diplomas.
Plain and simple.
Whether or not they're fulfilling their responsibilities is
debatable. Nevertheless, the unassailable fact of job
hunting in 1995 is this:
Your young adult can't rely on their college placement
office to find them a job. And they aren't going to find a
good one in the newspaper either. (Have you scanned the ads
lately?).
That's an example of a story that illustrates a problem.
Want to know how to tell good stories? Just peruse articles
in Reader's Digest. They almost always begin with a story.
Now, beginning with a story is not essential. But it is one
powerful way to pull people into the balance of your copy.
Step Four: Features and Benefits
Focus on giving people what they want and solving their
problems.
People do not buy products and services. They buy an end
result....what a product or service will do for them. They
buy solutions to problems. They buy to avoid pain and gain
pleasure.
People don't buy drills, they buy holes. They don't buy
hammers. They buy the doghouse the hammer will help them
build. They don't buy homes. They buy a feeling of
security for their family. They don't buy novels. They buy
escape from reality. They don't buy advertising. They buy
increased sales at a lower cost.
Most companies advertising on the web spend all their time
talking about the features of their products and services
and not about how those features will produce a desirable
result or benefit for their customers. They focus on how
great their newest widget is instead of how their newest
widget solves annoying problems for their customers.
Here are several ways you can make sure you talk in terms of
benefits to your customers instead of features.
Ask your customers why they purchased from you instead of
your competition.
Do not assume you understand why your
customers buy from you. Instead, ask a lot of questions and
listen for hot buttons. Look for key advantages you have
compared to your competition.
Don't assume your readers understand the benefits of your
product or service. Picture all the ways your prospects
will benefit when they buy from you. Spell out the benefits
so they are crystal clear. Leave nothing to the
imagination.
Benefit chain Benefits have layers like onions. Your job is
to peel through the layers to reach the deepest, most
meaningful advantages of your product or service. In order
to do that, take each of your benefits and ask, "why do I
care about that?" Or ask, "what will that do for me that's
even more important?" Keep asking questions until the
answer is self evident. The process looks something like
this:
Benefit------> what's important about that? ------> which
means that ------>Benefit
When you write your sales letter, be sure to point out all
the benefits that surface from your benefit chains because
any one of them could be the hot button that causes a
prospect to order from you.
Step Five: Unique Selling Proposition
Pre-empt your prospect's desire to shop around by explaining
the advantages they'll get only if they buy from you.
How can you package a big picture solution no one else
offers that delivers more of what your prospects want and
less of what they don't? The answer to that question is
commonly referred to as your Unique Selling Proposition or
USP.
In other words, why should someone buy a product or service
from you instead of anyone else in the world? Answers such
as "quality" or "service" are cop-outs. When you say
quality, what does that mean? How does your quality differ
from anyone else's? And more importantly, what difference
does it make to the customer? How does your quality provide
a benefit?
Quality is only a benefit if it provides me with some
advantage. Does the product last longer? How much longer
on average? Does it require less maintenance? And if so,
how much savings does that translate into?
When you state your benefits, be as specific as possible.
If you say your product or service saves a customer time,
how much time on average? Over a period of five years, how
many hours, days or weeks could you save a customer?
The same theme applies to idea of better service. When you
say you offer better service, what does that mean
specifically? Does it mean you fix problems faster? How
much faster on average? Does it mean you respond to
telephone calls within 3 hours? What does it mean?
Denominate as completely and specifically as possible what
better service means and the advantage or benefit your
customers will receive as a result.
One other important point about the Unique Selling
Proposition: It's more important to be first in the mind of
the consumer than to be better. Modern-day marketers call
this idea "Positioning." How can you position your product
or service so your customers perceive you as being the first
in a category.
To learn more about differentiating your product or service
from the competition, refer to my course: The 69 Laws of
Twister Marketing.
Step Six: Credibility
Show people why they should believe you will deliver the
benefits you promise
The most powerful way to create credibility is by using
testimonials. You can't have too many strong testimonials
in your sales letter or sales presentation.
Give powerful testimonials.
State specific results. "I used X product and I solved
these problems or I got these results."
Target common objections. Let someone else answer common
objections for you through a testimonial.
Avoid "pat-on-back" verbiage. People care about results and
benefits, not how great the creator of the product is.
Provide full name, city, state, occupation, and photo, if
possible.
To obtain good testimonials, you can interview your
customers, record the conversation, transcribe it, boil it
down to a testimonial, then obtain written permission to use
it.
Other important techniques for building credibility include:
Tell why prospects should believe you are a credible source.
Support statements with logic and proof. If you need
additional help in this area, read the book My Life in
Advertising and Scientific Advertising by Claude Hopkins.
It is inexpensive and will give you numerous examples.
Give reasons why for price reductions or special offers.
"Clearance sale" and "blowout sale" have no credibility. If
you have a price reduction, explain why you're able to sell
the merchandise for less money.
Use specifics. People believe specifics. Say that you
increased your profits 33.7% in 9 months as soon as you
started selling xyz widget. That is far more powerful than
saying, "Make more profits by selling xyz widgets." Instead
of saying, "save money by making your own wine at home,"
say, "you can get all the $50 bottles of win you want for
$9.53 each." Instead of a real estate agent saying, "I can
help you sell your home faster," he/she could say, "My
average listing sells 3 months faster than the average
property in the Multiple Listing Service."
Avoid statements that stretch believability, even if they're
true.
Show popularity and approval by experts. This is called
social proof. People tend to believe premises accepted by a
large number of others.
Give a phone number with a "live" answer. If you can't have
a live answer all the time, a professionally produced
answering machine or voice mail message will boost
credibility. A poor quality answering machine message can
hurt your business.
Use quality printing and graphics in your print materials
and brochures. If you send out a sales letter that looks
like it was done on a cheap photocopier, it hurts your
credibility. Amateur graphics and cheap-looking clip art
and put a dent in your believability. You don't need to
spend a fortune but you do need to look professional.
Step Seven: Bullets
Encapsulate your benefits into tantalizing bullet statements
Here's why bullets are important online: People scan
information quickly. Bullets are mini-headlines that
scream, "print out a hard copy now. You need this
information!" Research has shown that people are more
likely to order when they print out a hard copy of your
sales letter.
As much as half of letter should be bullets. Bullets are
very important psychologically. They condition people for
the price, which is what you're going to give them in the
next step of the formula. And they create the emotion for
the sale.
Bullets build value. You can use bullets to summarize all
the results your product or service will create for your
customers or to summarize all the problems your product or
service will solve.
Spell out the complete thought in your bullets. At times
use a whole second sentence in parenthesis. Paint a clear
picture of the benefit. Arouse strong curiosity. For
example, "How anyone selling a product, idea or service can
generate a constant, never-ending stream of prospective
customers. No more cold calling!
Sample Bullets
- Why normal networking wastes your time and what to do
instead.
- Why it's ridiculously easy to start a service business with
NEER( marketing methods.
- How John Doe started a billion dollar business from home on
a shoestring and you can too.
- The amazing, little-known secret of direct mail that doubles
or triples response.
- How to know any likely objections to an idea, product,
service or proposal BEFORE you even meet with your contact.
Have all the time you need to prepare your answer in
advance, complete with support information, charts or other
resources.
- How to use a board of directors to become a major power
broker (for personal or business benefit), who to put on
your board, how to recruit them, how to use them.
- Tradeshow bonanza -- How to be THE big hit at any trade
show. Turn this normally mediocre activity into a wildly
profitable money maker -- and avoid the profit-killing
mistakes most people make.
- Secrets of gaining endorsements by celebrities and major
business figures. Why this can send you soaring into the
big leagues.
- Referral breakthrough: How to obtain massive amounts of
referrals.
- Competition squeeze? Jump out miles ahead with this covert
(but entirely legal) strategy.
- How to transform a business, career or fundraising effort
from small potatoes into the big leagues.
Step Eight: Price and Bargain Appeal
Now that the bullets have psychologically conditioned your
prospects, you're ready to give your price. But you want to
soften the blow. You do that by comparing your price and
showing that it's a bargain.
You can compare your price to what you used to sell your
product for, what you plan to sell it for or what your
competition sells it for.
In addition, you can create a bargain appeal by showing the
prospective customer how your price is only a fraction of
the cost of NOT owning the product. You can remind him or
her how much time, money, inconvenience, pain, hassle or
trouble your product will save.
Even luxury purchases can be sold on a bargain appeal. For
example, a friend may justify the purchase of a Mercedes (or
other luxury car) to you by explaining how that it's really
a bargain when you take into account the resell value. If a
car retains a great deal of its resell value, it can look
like a bargain compared to a cheaper car that loses its
value quickly.
A luxury car purchase could further be justified by talking
about the greater reliability, reduced time off the job due
to breakdowns, better gas mileage and lower maintenance
costs. These factors may or may not in reality justify the
purchase of the car. But they certainly provide a logical
justification for an emotional purchase, which is what you
want to do.
Step Nine: Guarantee
Provide a guarantee that denominates the required
performance. If you don't get this result, if it doesn't do
this, if that doesn't happen...then just send it back for a
complete, 100%, no-hassles refund.
Also try out different guarantee lengths. In many cases, 1
or 2 years is better than 30 days. Give people every
opportunity to procrastinate. If your guarantee is only for
30 days, people will be up nights worried they aren't going
to get the product back in time to receive their refund.
Test a guarantee that is twice the length of your
competitors. This can be a strong selling point.
When you offer an unusual guarantee, explain why you're
offering it. Explain that you can offer such a guarantee
only because you are so confident your product will perform
to meet or exceed the customer's expectations.
Even if you can't guarantee your full transaction with a
customer, you can usually guarantee the very first purchase
or the initial step. Your goal is to get someone to do
business with you one time knowing that your profits will
come from your repeat business.
Step Ten: Don't Decide Now
Use the puppy dog close
This is called the puppy dog close: "Don't decide now if
little scruffy is for you. Just take little Scruffy home
and let Jimmy and Suzy play with Scruffy all weekend. If
you aren't happy, bring him back on Monday." (You'll never
see little Scruffy again!)
Here's how you adapt the concept to a product: "Don't
decide now if this product is for you. Just check it out,
try it out, give it a whirl. At worst you'll get your money
back."
Why does this close work? Because people associate pain to
making decisions. And you don't want people to be in pain
when they give you money. You want them to be ecstatic. So
don't ask them to make a decision. Of course, you still get
their money. But let them try your product on a trial
basis. This method does not apply to all products and
services. But when appropriate, it's very powerful.
Step Eleven: Bonus or Discount
Get your prospects to take immediate action by offering a
free bonus or a discount
Human beings procrastinate. So you have to give them
reasons to NOT procrastinate. You can do this by offering a
free bonus or a price discount for acting within a limited
time frame. A ten day deadline works well for many
products.
Another important factor in your bonus is scarcity....a
limited supply. Regardless of how many bonuses you have on
hand, isn't your supply still limited? So tell the
customer, "We have a limited supply of these bonuses. We
can only guarantee you'll receive them if you respond within
the next 10 days."
Multiple free bonuses often work better than single ones.
Many marketers have found that information products such as
reports and cassette tapes make good free bonuses. The
bigger the problem, the bigger price tag for the solution.
So information products that help solve big problems can
have very high perceived value to the customer.
In a market that is very price sensitive, you may find that
price discounts work better than free bonuses. But in most
cases, you'll probably get better results with multiple free
bonuses for taking immediate action.
One powerful technique is to make the free bonuses actually
worth more than the product itself. For example, the
product sells for $100 and the free bonuses are worth $400.
You have to test this method carefully because it can cause
a problem with refunds.
Step Twelve: You Can't Lose
Prove to the customer he/she can't lose by responding to
your offer
Explain to your customer why they can't lose by buying from
you. The worst case scenario is they get their money back
and get to keep some valuable free bonuses.
What this means to the customer is they don't have to worry
about screwing up, making a mistake and being embarrassed in
front of their friends, family or co-workers. It's a
risk-free transaction from their viewpoint. In fact, they
can ONLY come out ahead because of the free bonuses.
Step Thirteen: The P.S.
Remind your customers of the time deadline and the limited
supply of bonuses. Urge them to pick up the phone and call
immediately.
Your P.S. is often read first by customers. So entice them
to read the letter by mentioning the free bonuses and the
limited time offer.
The Super-Fast Shortcut Method For Writing A Powerful Letter
To Sell Web Sites
Let's say you've used endorsements, postcards, ads or other
methods to obtain interested prospects. Now you need to
sell them. How?
One way is to write a sales letter using THE FORMULA you
just learned. But, you say, writing a letter is to much
work for me. What do I do?
Here's a shortcut. Arrange your letter as a series of
questions and answers. Here are sample questions. You can
customize them to fit your business. Notice how these
questions walk the prospect through the psychology of
buying.
What is the big benefit you can give me? What is the number
one problem I have that you can solve for businesses like
mine? What other problems can you help solve? Can you give
me a success story? Exactly what can you do for my business?
(Note: present your features and benefits here.) What can
you do for me no one else can? (Note: this is your Unique
Selling Proposition.) Can you prove what you're saying will
work for me? (Quote success stories or give testimonials.)
Can you summarize for me what you'll do for me, exactly what
I get and everything I'll gain by working with you?
(Present a summary of your services and summarize the
results they'll achieve and the problems they'll solve by
working with you. Stack up your value.) How much will this
cost me and how does that compare to what others charge?
(Give your price and explain why it is a bargain.) Do you
offer a guarantee? Are there any advantages to acting now
instead of waiting? (Offer free bonuses or a price
discount.)
You may NOT want to use the entire FORMULA in your letter..
Your chances of making the sale are a lot better if you talk
to people over the phone or in person. It's a judgment
call. If you're a good writer, and you have a daytime job,
(or you have no sales experience and you're scared of
talking to people), then try the full-blown letter. If you
have sales ability and time to spend, then break the letter
off before you give the price and bargain appeal.
If you aren't making sales from your web site, there are a
few basic reasons:
- You are NOT making a specific offer and using THE
FORMULA to sell it. When people go to your site, they have
no idea what specific advantages you give, what problems you
solve, what you do for them no one else does, what proof you
have that you can deliver the results you promise, why your
price is a bargain, all the multitudinous ways they'll
benefit by buying from you, what your guarantee is, why they
don't need to decide now and how they'll benefit if they act
today instead of tomorrow.
Solution: Fix this immediately by using THE FORMULA to
write a sales letter.
- You are NOT pro-actively driving traffic (i.e. warm
bodies) to your web site.
Solution: Do NOT rely exclusively on any one traffic
generation method. Use Jonathan Mizel's "fool the search
engines" tactics. Obtain free publicity in offline
publications and reference your web site. And use the
multitude of other strategies available for you.
- You have a product or service that must be direct sold
over the phone or in person.
Solution: Use your web site to generate leads. Motivate
people to request a free report or some other item by
sending an email or calling a 24-hour phone number.
- You're talking very generically and non-emotionally
about what people want and what their problems are. People
buy to solve painful problems.
Solution: Get specific. When you're targeting a specific
market like I teach, you can do this easily. Your prospects
should feel like you've been listening in on their
conversations. People buy based on emotion. Appeal to the
pain you know they have. Stir it up. Get them to feel it.
Then offer to get rid of it for them.
- You're selling to everyone in general and no one in
specific. This relates back to number four. Timeless
maxim: If you try to sell to everyone, you'll sell no one.
Until next issue,
Marlon Sanders
The One and Only
P.S. Remember, no one but no one is using THE FORMULA in
their web sites. You gain a big advantage by putting it
into action right away.
P.P.S. THE FORMULA appears simple on the surface. But
beneath that veneer lies a powerful psychological structure.
To highlight this for you, here's a summary of the benefits
you'll gain by using THE FORMULA:
You will force prospects to take action right away instead
of "thinking it over" to the point where they forget about
it.
You will paint a mental picture of your benefits so clearly
your prospect can practically taste, touch and feel the
positive end results.
By including free bonuses for prompt action, you will sell
dollars for dimes (refer to previous issue on subject) thus
putting the value equation massively in your favor.
You will squelch price objections by using a bargain appeal,
so the prospect perceives your offer as buying money at a
discount.
You will stop your prospects from shopping around by
explaining your Unique Selling Proposition.
You will create the emotion of the sale by summarizing all
your benefits in bullet form.
You will hook the reader into your sales letter and
practically force them to read it by putting your biggest
advantage in your headline and then elaborating on it in the
first paragraph with an "If-then" statement.
You will paint a clear mental picture of the key problem you
solve or result you create by telling a story that clearly
illustrates the point.
You will prompt the prospect to order immediately by using
the "puppy dog close." Do NOT let your prospect make a
decision to buy now. Just get them to take the puppy dog
home for the weekend.
You will reach deep into the psyche of your prospect and
push heavy-duty "psychological buttons" by using the benefit
chain method.
You will push the right psychological buttons in the right
order to maximize your chances of a sale.
You will smash through skepticism barriers by bolstering
your credibility with testimonials and other proven
techniques.
You will produce a powerful sales presentation even if
you're a beginner at writing by using the Q & A method that
walks the prospect step-by-step through the sales sequence.
You will no longer be mystified at why people do and do not
buy. You will possess a proven psychological tool for
making sales.
You will know exactly how to write headlines that grab
people and get them to read your sales information.
Marlon Sanders is an expert on writing copy that sells online and off-line. Visit
his Web Site, http://www.higherresponse.com, for the secrets to marketing your
Internet business, driving traffic to your Web Site, and making sales.
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